Shipping & Refund

Shipping & Returns: Your Questions Answered

We want your shopping experience at Lampdesign.shop to be smooth and enjoyable. This page outlines our shipping and return policies to ensure transparency and address any questions you may have.

Shipping Information & Estimated Delivery

We strive to provide accurate delivery estimates on each product page. Here's a general overview of our shipping times:

    • Europe: 2-5 business days
    • Switzerland, UK, North America: 5-7 business days
    • Rest of the World: 5-10 business days (Please note: Only Portable lamps are available outside of Europe.)

Delivery times are estimates and may vary due to unforeseen circumstances such as weather, logistical issues, or customs delays. We will notify you by email of any significant delays, at which point you have the option to cancel your order (see "Cancellations" below).

Shipping Costs & Delivery

You can see the shipping cost for your order at checkout, where it's calculated based on your destination and order details. We ship within Europe, the UK, and to select international destinations. Your order will be delivered directly to the address you provide at checkout. We'll send you a shipping confirmation email with tracking details so you can follow your package's progress. International customers are responsible for any applicable customs/import fees.

International Shipping

Shipping costs will be calculated at checkout. You are responsible for any applicable customs duties, import taxes, or other fees levied by your country. Please contact your local customs office for more information.

Order Cancellations

You can cancel your order anytime before it has been shipped. Simply email us at hello@lampdesign.shop with your order number to request a cancellation.

14-Day Return Policy (Right of Withdrawal)

We gladly accept returns within 14 days of you receiving your order. If you've changed your mind, please contact us at hello@lampdesign.shop, quoting your order number, to initiate the return process.

To ensure a full refund, please return the product in its original, unused condition, complete with all packaging and accessories. We will provide you with a pre-paid return shipping label. Please pack the item securely to prevent damage during transit. Any damage beyond what is necessary for reasonable inspection may result in a deduction from your refund. Further details on returns can be found in our Terms of Sale.

Damaged or Defective Products

Upon delivery, please inspect your package carefully. If you notice any visible damage to the packaging, report it to the carrier immediately. If you receive a damaged or incorrect product, please contact us at hello@lampdesign.shop with your order number and clear photos of the issue.

We stand behind the quality of our products. If you discover a defect within two years of delivery, please notify us as soon as possible (and no later than 30 days after discovery of the defect) by emailing hello@lampdesign.shop with your order number, a description of the defect, and supporting images. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

Upon receiving your claim, we will assess the issue and, at our discretion, offer one of the following solutions: repair, replacement, price reduction, or refund.

Refunds

Once we receive the returned product (if applicable) and verify its condition, we will process your refund within 7-10 business days. The refund will be credited back to your original payment method.

Unclaimed Packages

If your package is delivered to a pick-up location, and you fail to collect it within the specified timeframe, we reserve the right to charge you for the original shipping costs, the return shipping costs, and a handling fee of €15. We will make reasonable attempts to contact you before disposing of or reselling the unclaimed item.

Contact Us

For any questions or concerns, please don't hesitate to contact us at hello@lampdesign.shop.

Last Updated: 2025-02-19